Terms and Conditions

1. General terms and eligibility

These Terms and Conditions apply to your use of the Zet Casino website, games, account services, payment facilities, promotions and any other services made available through the website. They form a legal agreement between you and the operator of the services. References to “Zet Casino”, “we”, “us” or “our” mean the relevant operator of the website. References to “you” or “your” mean the person using the services.

You must be at least 18 years old, or older if a higher minimum age applies to you under applicable law. You must also be legally permitted to access and use online gambling services in the place where you are located. It is your responsibility to check the laws that apply to you before opening an account or playing. We may restrict access where the services are not available or where use would not be lawful.

• You must provide accurate, current and complete information when registering.
• You must use the services only for lawful purposes and in accordance with these Terms.
• You must not open or operate an account on behalf of another person.
• You must not allow another person to use your account or payment method.
• You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
• You must not use the services to facilitate fraud, money laundering or any other unlawful activity.

We may refuse an application, suspend an account or restrict access where we reasonably consider it necessary to comply with legal obligations, protect the integrity of the services, verify your identity, manage risk or enforce these Terms. Any action taken will be handled in accordance with applicable requirements and the information available at the time.

Changes to these Terms

We may update these Terms from time to time to reflect changes to the services, technology, legal requirements or business practices. The updated version will be published on the website and will apply from the stated effective date, or from publication where no date is stated. You should review the Terms regularly. Continuing to use the services after an update means that you accept the revised Terms. If you do not agree to a change, you should stop using the services.

2. Account registration and security

Some features may require you to create a personal account. During registration, you may be asked for information such as your name, date of birth, residential details and other information needed to operate the account. The information you provide must be truthful and must belong to you. You must update your details if they change so that our records remain accurate.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with anyone and sign out from shared or public devices. If you believe that your account has been accessed without permission, or that your login details have been lost or compromised, notify us through the support options available on the website as soon as possible.

We may carry out identity, age, address, payment and source-of-funds checks before or after an account is opened. You may be asked to provide documents or other information to complete these checks. Until verification is completed, certain account functions may be limited. Information supplied for verification must be genuine, readable and current. Submitting altered, misleading or fraudulent documents is prohibited.

Only one account may be opened per person unless we have expressly agreed otherwise. Duplicate, linked or previously closed accounts may be reviewed. If we identify multiple accounts, we may combine or close them and may review transactions, balances and promotional activity connected with those accounts. We may also take appropriate action where an account appears to have been opened to avoid a restriction or obtain an unfair advantage.

Suspension and closure

You may ask to close your account at any time by using the available account or support options. We may suspend, limit or close an account if you breach these Terms, provide inaccurate information, fail a verification check, behave abusively, use prohibited methods or create a risk to the website, other customers or payment providers. We may also take action where required by law or by a competent authority.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements and the circumstances of the closure. We may delay or refuse a transaction where there is a genuine concern about fraud, unlawful conduct, a disputed payment or a breach of these Terms. Closing an account does not remove obligations that arose before closure.

3. Deposits, withdrawals and promotions

Payment methods and processing features are shown on the website and may vary according to your location, account status, verification requirements and the payment provider involved. You may only use a payment method that is registered in your own name or that you are authorised to use. Payments made for another person, payments from unknown sources and attempts to bypass transaction controls are not permitted.

Before making a deposit, check the amount, payment method and any information shown on the transaction screen. You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling activity may result in the loss of some or all funds used. We are not responsible for fees charged by your bank, card issuer, digital wallet or other payment provider.

Withdrawal requests may be subject to account verification, payment checks and any applicable terms displayed when the request is made. We may return funds through an appropriate method connected with the original deposit or another method approved for your account. You must provide accurate payment information. A request may be delayed while we complete checks or resolve an account, identity or payment issue.

Promotions, bonuses, tournaments and other offers are subject to the specific promotional terms displayed with the offer. Those terms may include eligibility conditions, expiry dates, playthrough or wagering requirements, qualifying payment methods, game restrictions and maximum permitted benefits. The promotional terms apply in addition to these Terms and should be read before an offer is accepted.

Unless the applicable promotional terms say otherwise, each offer is intended for one eligible person and one account. We may withdraw or amend an offer where there is an obvious error, technical issue, suspected abuse or a change required by law. We may cancel benefits or restrict participation where an offer has been obtained unfairly, through multiple accounts, automated activity, misleading information or other prohibited conduct.

Game results and technical issues

Games are operated using systems designed to produce outcomes in accordance with their published rules. The result recorded by the relevant system will generally be treated as the final result, subject to review of a genuine technical or operational error. If a game, transaction or account display contains an obvious error, we may correct the error and reverse or adjust affected activity where appropriate.

You must not interfere with the website, use bots or automated tools, exploit a software fault, manipulate game outcomes or attempt to gain unauthorised access to any system. We may suspend activity and investigate any suspected technical abuse. We are not responsible for losses caused by your device, internet connection, software, payment provider or failure to follow security instructions.

4. Responsible gambling and personal information

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not gamble with money needed for living costs, bills or other commitments. Take regular breaks, avoid chasing losses and never gamble when you are distressed, impaired or under pressure from another person.

• Keep track of the time and money you spend.
• Set personal spending or activity limits where those tools are available.
• Do not increase stakes to try to recover previous losses.
• Do not borrow money or sell possessions to fund gambling.
• Use available cooling-off, break or self-exclusion options if gambling is no longer enjoyable or controlled.
• Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.

If you want to reduce or stop your gambling, use the responsible gambling tools and support pathways made available through the website. A request for self-exclusion or account restriction may affect access to some or all services. You should not try to open another account during a restriction. If you are concerned about your gambling, consider speaking with a qualified counsellor or an appropriate support organisation in Australia.

We collect, use, store and disclose personal information as described in the applicable Privacy Policy. This may include information needed to create and manage your account, verify your identity and age, process transactions, provide customer support, meet legal obligations, protect the website and identify suspicious or harmful activity. You should read the Privacy Policy before using the services.

You must not upload or provide information that belongs to another person unless you have lawful authority to do so. You should also take reasonable care when sending documents or using the website. Our use of personal information may involve service providers that assist with technology, verification, payments, security, compliance and customer support, subject to applicable privacy requirements.

5. Website use, liability and support

The website and its content are provided for personal use. You may view and use the website only for its intended purpose and in accordance with these Terms. You must not copy, reproduce, modify, distribute, reverse engineer, frame or commercially exploit any part of the website without permission. All rights not expressly granted to you are reserved.

We aim to keep the website available and information accurate, but uninterrupted access cannot be guaranteed. Services may be unavailable because of maintenance, updates, technical failures, telecommunications issues, security events, third-party services or circumstances outside our reasonable control. We may change, suspend or remove features where necessary.

To the extent permitted by law, you use the website and services at your own risk. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for loss caused by your breach of these Terms, misuse of the services, inaccurate information, unauthorised account access resulting from your failure to protect your details, or events outside our reasonable control.

You agree to reimburse reasonable losses, costs or expenses incurred because of your unlawful conduct, fraud, misuse of the services or breach of these Terms, to the extent permitted by law. This obligation does not limit any rights or remedies that may be available to either party under applicable law.

Questions, complaints and applicable law

If you have a question, wish to make a complaint or need help with an account matter, use the contact or support options displayed on the Zet Casino website. Provide enough information for the matter to be reviewed, but do not send payment passwords or other sensitive security credentials. Complaints will be considered using the information available and any relevant internal process.

These Terms are intended to operate consistently with the laws and mandatory consumer protections that apply to you and to the services. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms should be read together with the Privacy Policy, responsible gambling information and any specific promotional terms published on the website.