Privacy Policy

About this Privacy Policy

This policy is intended for players in Australia and applies to information associated with your use of the Zet Casino website and related services. It describes the types of information an online casino may handle, the reasons for handling it, how it may be shared, and the choices available to you. The exact information collected may depend on the services you use, the actions you take on the website and the information needed to meet applicable obligations.

Personal information means information that identifies you or could reasonably be linked to you. This can include information you provide directly, information created when you use your account, and technical information collected through your browser or device. Information that has been combined or changed so that it can no longer reasonably identify you may be treated differently where permitted.

By using the website or providing information, you acknowledge that your information may be handled as described in this policy. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for activities that rely on consent, although this will not affect handling that is permitted or required for other reasons.

This policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The current version will be made available on the website. If a change is important, we may provide notice through an appropriate website message or account communication. You should review this page periodically so you understand the current approach to privacy.

Information we handle and why

The information handled by a casino website can vary, but it generally falls into the categories below. We use information for particular business, security, support and compliance purposes rather than collecting it without a reason.

Account and identity details

• Name, date of birth, contact details, account login information and other details supplied when you register or update an account.
• Information about your preferences, account settings, responsible gaming choices and communications preferences.
• Information you provide when you contact support, make a complaint, ask a question or request help with an account.

This information is used to create and administer your account, provide requested services, respond to enquiries, communicate important account information and maintain accurate records. We may also use it to confirm that an account is being used by the appropriate person and to apply account controls.

Verification and compliance information

To help verify identity, protect the platform and meet applicable obligations, we may handle information such as identity document details, copies or images of verification documents, proof of address, information about the source or purpose of transactions, and the results of checks. We may also handle information connected with age verification, account risk reviews and responsible gaming processes.

These checks help prevent underage access, impersonation, fraud, money laundering, payment abuse, multiple-account activity and other prohibited or harmful conduct. They may also help us identify unusual activity, investigate concerns and make decisions about account access or transactions. Information requested for verification should be accurate, current and supplied through the available secure process.

Payment and transaction records

When you deposit, withdraw, play or otherwise use account-related services, we may handle transaction details such as the amount, date, method, status, currency, account history and related reference information. Payment providers may handle payment information under their own privacy policies. We generally use the information available to us to process transactions, reconcile records, investigate disputes, detect suspicious activity and provide account support.

Device, usage and cookie data

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location derived from technical information, pages viewed, links used, dates and times of activity, referral information and error or performance data.

This information helps us operate, maintain and improve the website, remember settings, understand general usage, troubleshoot problems, protect accounts and detect automated, suspicious or abusive activity. We may combine technical information with account information where necessary for security, support, compliance or service operation.

General purposes for using information

• To provide and administer casino services, accounts and requested features.
• To verify identity, age and account information and to complete security or anti-fraud checks.
• To process payments, maintain transaction records and resolve payment or account questions.
• To communicate service notices, security messages, account updates and support responses.
• To meet applicable legal, regulatory, tax, responsible gaming and record-keeping obligations.
• To protect players, the website, payment systems and other users from fraud, abuse and security threats.
• To analyse performance, improve functionality and understand how the website is used.
• To send marketing communications where permitted and where you have provided consent or another permitted basis applies.

Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your browser or device. Some are needed for core website functions, including account sessions, security features, navigation and preferences. Other cookies or technologies may help us understand website performance, remember choices, personalise certain features or measure communications, depending on how the website is configured.

You can manage or restrict cookies through your browser settings. If you block or delete cookies, some website functions may not work correctly, and you may need to enter information or adjust settings again. Browser controls do not necessarily remove information already held in an account or in other records.

When information may be shared

Information may be shared with service providers and professional partners that help operate the website and provide services. Depending on the service involved, these parties may support hosting, technology, identity verification, fraud prevention, payment processing, customer support, security, communications, analytics, auditing or record management. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to investigate suspected fraud, security incidents, prohibited activity or breaches of applicable terms. It may be disclosed where required or permitted by law, in response to a valid request, or when needed to protect the rights, safety, property or operation of the website, players or other people. If the business or its services change ownership or structure, relevant information may be transferred as part of that change, subject to appropriate handling.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or supplier procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you suspect unauthorised account activity.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the reason it was collected, ongoing disputes or investigations, security needs and applicable record-keeping obligations.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, transaction, payment, security and support records must be kept for a period required by law or for other legitimate compliance and protection purposes. When information is no longer needed, it will be deleted, anonymised or securely disposed of where reasonably practicable.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. We will consider reasonable requests and may need to confirm your identity before providing information or making changes. This helps protect accounts and prevents information from being disclosed to the wrong person.

Requests you can make

• Access your personal information and receive an explanation of how it is generally used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your data where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, fraud prevention, dispute or compliance reasons.
• Withdraw consent to marketing communications. You can also use an unsubscribe option in a marketing message where one is provided. Service and account communications may still be sent when they are necessary for security, transactions or operation of your account.
• Ask questions about the handling of your information or raise a privacy concern.

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@zetcasino.best. Please describe your request clearly and include enough information for us to understand which account or records are involved. Do not send payment passwords or unnecessary sensitive information in an ordinary message. We may ask for additional information to verify your identity before completing a request.

We aim to respond to privacy requests within a reasonable timeframe. The timing and outcome may depend on the nature of the request, the information involved, verification requirements and any legal or security restrictions. If a request cannot be completed in full, we will generally explain the relevant reason where permitted.

Marketing choices

You can choose whether to receive promotional communications where consent is requested. You may withdraw marketing consent at any time by contacting support@zetcasino.best or using the unsubscribe method included in a message. Stopping promotional communications will not remove your account or transaction records and will not necessarily stop important operational, security, payment or service messages.

If you have concerns about how your information has been handled, please contact support@zetcasino.best first so the issue can be reviewed. This Privacy Policy is intended to provide clear general information about privacy practices, but it does not override any rights or obligations that apply under the requirements relevant to your circumstances.