Responsible Gaming

Our approach to responsible gambling

Responsible gambling means staying in control of how often you play, how much you spend and how much time you devote to gambling. It also means understanding that every bet carries a risk and that gambling outcomes are not guaranteed. No system, strategy or pattern can ensure a win, and previous results do not determine future results.

Zet Casino provides this information to help players make considered choices. You should only gamble with money and time that you can comfortably afford to lose. Gambling should never affect your ability to pay for essentials, meet financial commitments or support your family and other responsibilities.

Before you play, consider whether gambling is lawful for you in your location and whether you meet the applicable minimum age requirement. Gambling services are intended for adults only. If you are under 18, do not create or use a gambling account.

• Treat gambling as entertainment rather than a source of income.
• Decide how much money and time you can spend before you start.
• Never gamble with borrowed money, rent money, bill money or emergency savings.
• Do not chase losses by increasing your bets or playing for longer.
• Take regular breaks and stop when your planned session ends.
• Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by other substances.

Make a plan before you play

A simple plan can make it easier to keep gambling within your preferred boundaries. Set a spending limit before opening a game or placing a bet, and decide how long you will play. Your limit should be based on your normal budget after essentials have been paid, not on the amount you hope to win.

Set financial limits

Consider setting a maximum amount for a day, week or month. You may also wish to set a maximum loss amount for each gambling session. Once you reach a limit, stop playing rather than adding more funds. Do not change a limit during a session simply because you are losing or because you believe a win is due.

Set time limits

Choose a finishing time before you begin. Use an alarm, take planned breaks and avoid playing late at night when you are tired. Time can pass quickly during online gambling, so checking the clock and reviewing your activity can help you stay aware of how long you have been playing.

Keep gambling separate from everyday spending

Keep a clear record of deposits, bets, wins and losses. Looking at your net result, rather than individual wins, gives you a more accurate view of your spending. Do not use a credit product, loan, overdraft or another person's money to fund gambling. If you are having difficulty meeting regular expenses, stop gambling and seek independent financial guidance.

Limits are most effective when they are agreed in advance and treated as firm boundaries. If available on your account or in your location, use responsible gambling tools such as deposit limits, loss limits, session reminders, activity statements, breaks or time-outs. The tools available, and how they operate, may depend on the service and applicable requirements.

Recognise warning signs

Gambling can become difficult to manage gradually. A problem is not measured only by the amount of money lost. It can also affect your mood, relationships, work, study, sleep and general wellbeing. Paying attention to changes in your behaviour can help you act early.

• You spend more time or money gambling than you originally planned.
• You keep gambling after reaching a personal limit.
• You increase bet sizes to try to recover losses.
• You think about gambling frequently or feel restless when you cannot play.
• You hide gambling activity, deposits or losses from people close to you.
• You borrow money, sell belongings or miss payments to continue gambling.
• You feel anxious, guilty, irritable or low because of your gambling.
• You neglect work, study, family, sleep or other interests.
• You return to gambling after deciding to stop.
• You believe a large win is the only way to solve financial problems.

One warning sign does not necessarily mean that you have a gambling problem, but it is a reason to pause and review your behaviour. Several signs, or any pattern that causes harm, should be taken seriously. You do not need to wait for a crisis before asking for help.

If you notice warning signs, stop gambling for the moment and avoid making decisions while upset or under pressure. Review your recent activity, remove easy access to gambling funds where possible and tell someone you trust what is happening. An independent gambling support service, counsellor, psychologist, doctor or financial counsellor can help you decide what to do next.

Tools, breaks and self-exclusion

Responsible gambling tools are designed to help you control access and monitor your activity. Depending on the service and the rules that apply to you, you may be able to request or use features that restrict deposits, limit losses, remind you how long you have been playing, show account activity or prevent access for a chosen period.

A break or time-out can be useful when you feel distracted, are gambling more than planned or simply want time away from gambling. During a break, do not open another account or use another service to continue playing. Moving between accounts or websites can make it harder to understand your overall spending and may undermine the purpose of taking time away.

Self-exclusion is a stronger step for people who want to stop gambling for a longer period. If you decide that self-exclusion is appropriate, follow the process made available through the relevant gambling service or support channel. Read the conditions carefully, including the period covered and any steps required to return after the period ends. Self-exclusion should be treated as a firm decision, not as a temporary inconvenience.

If you want a limit, break or self-exclusion measure, request it before depositing or placing another bet. A request may need to be processed according to the applicable process and requirements. Do not assume that closing one account, deleting an application or removing a payment method is the same as self-exclusion.

Where a responsible gambling option is available, use the support or account-management function provided on the website. If you are unsure which option is suitable, ask the support team for general information about the available process. Do not share your password or payment details with another person who offers to manage your account.

Getting help and protecting your wellbeing

You can seek help whether you are concerned about your own gambling or someone else's gambling. Speaking with a trusted person can reduce secrecy and make it easier to follow a plan. Professional support can also help with urges, financial stress, relationships, anxiety and other issues connected with gambling.

• Contact a recognised Australian gambling support service for confidential information and counselling.
• Speak with a GP, psychologist, counsellor or other qualified health professional.
• Consider independent financial counselling if gambling has affected your budget or debts.
• Tell a trusted family member or friend and ask them to help you stick to your limits.
• Remove saved payment details and reduce access to funds used for gambling, where practical.
• Keep records of gambling activity so you can discuss the situation accurately with a support professional.

If gambling is causing immediate distress, financial danger, threats or thoughts of self-harm, stop gambling and seek urgent assistance from appropriate emergency, health or crisis services in your area. Your safety is more important than any account, bet or financial loss.

If you are worried about another person, avoid giving them money for gambling and avoid covering up gambling-related debts. Offer support without judgement, encourage professional help and protect your own finances and wellbeing. You cannot control another adult's choices, but you can set clear boundaries around money, access and conversations about gambling.

Responsible gambling is an ongoing choice. Review your limits regularly, pay attention to changes in your mood and spending, and take action as soon as gambling stops feeling enjoyable or manageable. If in doubt, taking a break is a sensible first step.